FAQs

Frequently Asked Questions

+ My Account & My Order

How do I place my order?

To place your order, follow these steps :

  1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
  2. ‘In my cart’, you can either choose to continue shopping or confirm the order.
  3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

  1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2. For assistance you can write to us at care@magnetind.com, we will be happy to help you out.

How should I check the status of my Order?

  1. If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your magnetind.com account .
  2. Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
  3. If you still have apprehensions, write to us at care@magnetind.com, and your issue will be addressed.

+ Cancellation & Related Queries

How do I cancel my Order?

  1. You can raise cancellation request for items or orders by visiting the My Orders section.
  2. After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
  3. If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Magnet wallet within 24 hours of refusal.
  4. If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Magnet wallet once the product is picked
  5. For prepaid orders, the refund amount will be added to the Magnet’s wallet.
  6. In case your query is still not resolved, please write to us at care@magnetind.com. Our Customer Care representatives will be happy to help you

For any other Refund or cancellations related queries please Refund & Cancellations page.

+ Shipping & Tracking

What is the Shipping Philosophy of Magnet?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. To check the expected delivery date for a product, please enter your Pincode in the box named ‘Check delivery details’ on the Product Page. Please note, actual delivery time may vary due to unexpected circumstances.